At Casaroja, we strive to make your shopping experience as smooth and enjoyable as possible. Below are the details of our delivery and returns process to ensure transparency and confidence in every purchase.
Delivery
We understand the importance of timely delivery, and that’s why we’ve designed a reliable system to get your orders to you quickly and securely.
- Delivery Timeframe:
Orders are typically delivered within 48 hours to 1 week (business days), depending on your location. We work with trusted carriers to ensure your package arrives on time and in excellent condition. - Order Tracking:
Once your order is dispatched, you’ll receive a confirmation email with a tracking number so you can monitor your package’s progress in real time. - Shipping Costs:
We are proud to offer free shipping on all orders, so you can enjoy your shopping experience without worrying about extra charges. - Delivery Issues:
If you experience any issues with your delivery, please reach out to our customer support team at help@casaroja.co. We are here to assist you and ensure your order arrives as expected.
Delivery
At Casaroja, your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free 30-day free return policy.
- Eligibility for Returns:
Items must be:- Unused and in their original condition.
- Returned in the original packaging with all tags and labels intact.
- Accompanied by proof of purchase (e.g., receipt or order confirmation email).
- Return Process:
- Contact us at help@casaroja.co within 30 days of receiving your order to initiate the return process.
- Our team will provide you with a return label and instructions on how to send back your item.
- Once we receive and inspect the returned item, we’ll process your refund. Refunds are typically issued within 7-10 business days.
- Cost of Returns:
We cover all return shipping costs, so you can shop worry-free knowing returns are completely free. - Exclusions:
Please note that custom or personalized items may not be eligible for returns unless they arrive damaged or defective.