FAQs

1. What is Casaroja?

Casaroja is your go-to destination for unique home and garden decor. We offer a curated selection of stylish and high-quality products to help you create beautiful, personalized spaces.

2. Where do you deliver?

We deliver across Spain and all Europe ensuring your items arrive promptly and in excellent condition.

3. How long does delivery take?

Delivery typically takes between 48 hours and 1 week (business days), depending on your location. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

4. Is shipping free?

Yes, we offer free shipping on all orders, so you can shop worry-free!

5. What is your returns policy?

We offer a 30-day free return policy. If you’re not satisfied with your purchase, simply return it in its original condition within 30 days for a full refund. For assistance, contact us at help@casaroja.co or contact@casaroja.co.

6. Are there any items not eligible for returns?

Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

7. How do I return an item?

To return an item:

  1. Contact us at help@casaroja.co or contact@casaroja.co to initiate the return.
  2. We’ll provide a prepaid return label and instructions.
  3. Send the item back in its original packaging.

8. How can I track my order?

Once your order has been shipped, we’ll send you a tracking number via email. Use it to track your package’s status in real time.

9. What payment methods do you accept?

We accept secure payments through all major credit and debit cards, PayPal, and other trusted payment gateways.

10. Are my payments secure?

Absolutely! We use industry-standard encryption and secure payment gateways to ensure your payment details are safe.

11. Can I cancel or modify my order?

If your order hasn’t been shipped, you can cancel or modify it by contacting us at help@casaroja.co as soon as possible. Once shipped, cancellations or modifications may not be possible.

12. Do you offer gift wrapping?

Yes, we offer gift wrapping services for some items.

13. Do you provide discounts or special offers?

We occasionally run promotions and discounts. Be sure to sign up for our newsletter and follow us on Instagram to stay updated on our best offers.

14. How can I contact customer support?

Our team is here to help! Reach out to us via:

15. Can I collaborate with Casaroja?

Yes! We’re always looking for partnerships with creators, influencers, and designers. Contact us at collaborations@casaroja.co for more information.

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